tag:status.intuitiveshipping.com,2005:/historyIntuitive Shipping Status - Incident History2024-03-29T05:12:52-04:00Intuitive Shippingtag:status.intuitiveshipping.com,2005:Incident/194397902023-12-15T11:46:13-05:002023-12-15T11:46:13-05:00Some ShipStation accounts losing connection<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:46</var> EST</small><br><strong>Resolved</strong> - We'll continue to monitor for impacted accounts.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:40</var> EST</small><br><strong>Monitoring</strong> - An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests. <br /><br />If you use ShipStation and no rates are returning, then in Intuitive Shipping:<br />1. Navigate to Settings > Partner integrations > ShipStation<br />2. Click on "Disable integration" <br />3. Click on "Enable integration" and follow the prompts. <br /><br />If you use ShipStation and rates are returning, no action is required.</p>tag:status.intuitiveshipping.com,2005:Incident/184163132023-09-06T23:36:32-04:002023-09-06T23:36:32-04:00USPS Rating Impaired<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>23:36</var> EDT</small><br><strong>Resolved</strong> - USPS has restored their service.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>23:06</var> EDT</small><br><strong>Monitoring</strong> - USPS is currently experiencing rating issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.<br /><br />https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings</p>tag:status.intuitiveshipping.com,2005:Incident/172203472023-05-12T11:03:08-04:002023-05-12T11:03:08-04:00Automate Shipping Profiles Degraded Performance<p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>12:42</var> EDT</small><br><strong>Investigating</strong> - Automate Shipping Profiles is currently experiencing degraded performance, resulting in delayed sync operations. We're working on a fix and will provide updates as they become available.</p>tag:status.intuitiveshipping.com,2005:Incident/172081702023-05-11T09:21:14-04:002023-05-11T09:21:14-04:00Automate Shipping Profiles Degraded Performance<p><small>May <var data-var='date'>11</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>16:45</var> EDT</small><br><strong>Monitoring</strong> - The issue has been identified and we are monitoring to ensure full restoration of service.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Investigating</strong> - Automate Shipping Profiles is currently experiencing degraded performance, resulting in delayed sync operations. We're working on a fix and will provide updates as they become available.</p>tag:status.intuitiveshipping.com,2005:Incident/171321112023-05-04T10:52:21-04:002023-05-04T10:52:21-04:00Shopify is failing to pass product IDs in rating requests to Intuitive Shipping<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Resolved</strong> - We're noting this incident as resolved. If you continue to have issues, please get in touch with our support for assistance.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>22:29</var> EDT</small><br><strong>Monitoring</strong> - A fix has been released on the new version of Intuitive Shipping and we're monitoring the results.<br /><br />We're looking into creating a similar fix for the legacy version of Intuitive Shipping.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Identified</strong> - We're actively working on a workaround for product mapping as a fallback if Shopify's carrier service does not include the necessary data set to perform our primary product data mapping function.<br /><br />We will keep you posted on this progress.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:39</var> EDT</small><br><strong>Investigating</strong> - For some stores, Shopify is intermittently failing to include product IDs in their rating request to Intuitive Shipping. This is causing certain rating actions to be impacted, primarily where product dimensions or tags are required. <br /><br />We are pursuing all possible avenues with Shopify to alert them of the problem so this is resolved as soon as possible. We will continue to monitor the situation and work toward restoring full functionality.<br /><br />Please reach out to our support team with any questions or concerns and we will be glad to assist you.</p>tag:status.intuitiveshipping.com,2005:Incident/144339242022-12-05T18:22:32-05:002022-12-05T18:22:32-05:00Automate Shipping Profiles Degraded Performance<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:22</var> EST</small><br><strong>Resolved</strong> - Automate Shipping Profiles is back in operational order and currently working on clearing out the backlog of events. We expect this backlog to be cleared shortly.<br /><br />Thank you for your patience.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:45</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Investigating</strong> - Automate Shipping Profiles is currently experiencing degraded performance, which has resulted in background operations becoming delayed. We're working on a fix and will provide updates as they become available.</p>tag:status.intuitiveshipping.com,2005:Incident/127719222022-11-10T10:00:11-05:002022-11-10T10:00:11-05:00Background Tasks Delayed<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>07:46</var> EST</small><br><strong>Update</strong> - We continue to monitor the situation and adjust resources as necessary to clear out any backlogged events.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>21:55</var> EST</small><br><strong>Monitoring</strong> - Monitoring the situation.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>21:53</var> EST</small><br><strong>Investigating</strong> - We are still seeing a number of background tasks that are delayed after our completed maintenance. We're continue to monitor the situation while the system catches up. We apologize for any temporary inconvenience this may cause.</p>tag:status.intuitiveshipping.com,2005:Incident/127695802022-11-09T18:55:40-05:002022-11-09T18:55:40-05:00Scheduled Maintenance<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:55</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance is complete. Backlogged events are continuing to be processed.<br /><br />Thank you for your patience.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:29</var> EST</small><br><strong>Verifying</strong> - The system maintenance is complete. Backlogged events are now being processed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:49</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:15</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:13</var> EST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on our background task servers during this time in preparation for BFCM. <br /><br />The maintenance will cause delays in activity records appearing within the administrator panel as well as other background tasks such as catalog syncing.</p>tag:status.intuitiveshipping.com,2005:Incident/126561062022-10-29T12:03:18-04:002022-10-29T12:31:27-04:00Intuitive Shipping Rating Latency<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>12:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>11:31</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>10:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating a spike in latency on rating.</p>tag:status.intuitiveshipping.com,2005:Incident/111945292022-09-20T11:52:05-04:002022-09-20T11:52:05-04:00Smart Boxing is experiencing rating issues<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:50</var> EDT</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring the system.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Investigating</strong> - Smart Boxing is currently experiencing an issue where rates are failing to return for some users. We are investigating the issue. <br /><br />In the meantime, we recommend implementing a fallback rate in Shopify so customers can continue to complete their purchases.</p>tag:status.intuitiveshipping.com,2005:Incident/110288462022-09-01T10:06:43-04:002022-09-01T10:06:43-04:00UPS Ground Rating Impaired<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>18:23</var> EDT</small><br><strong>Monitoring</strong> - UPS is currently experiencing issues where Ground rates may not return. If you are solely using UPS Ground rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring UPS's progress in resolving the issue.</p>tag:status.intuitiveshipping.com,2005:Incident/110196602022-08-31T00:00:21-04:002022-08-31T07:40:52-04:00USPS Rating Impaired<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:32</var> EDT</small><br><strong>Update</strong> - USPS rating service is still experiencing interruptions. We are continuing to monitor the situation and will provide updates as USPS works to restore their service.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>14:47</var> EDT</small><br><strong>Update</strong> - USPS rating is continuing to experience issues. We are continuing to monitor the situation and will provide an update when USPS have restored their service.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:55</var> EDT</small><br><strong>Monitoring</strong> - USPS is currently experiencing rating issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.<br /><br />https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings</p>tag:status.intuitiveshipping.com,2005:Incident/107109622022-07-28T13:48:30-04:002022-07-28T13:48:30-04:00Amazon Web Services Networking Issue<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:48</var> EDT</small><br><strong>Resolved</strong> - Service response times have been restored and everything is functioning again.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:34</var> EDT</small><br><strong>Update</strong> - Rating performance is improving again and we're continuing to monitor the situation.<br /><br />Update from AWS support:<br /><br />"We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power. The loss of power is affecting part of a single data center within the affected Availability Zone. Power has been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. We expect to recover the vast majority of EC2 instances within the next hour. For customers that need immediate recovery, we recommend failing away from the affected Availability Zone as other Availability Zones are not affected by this issue."</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Monitoring</strong> - Amazon web hosting is currently experiencing networking issues that may result in rating failures. We're monitoring the situation and will provide updates as we learn more.<br /><br />"AWS: We are investigating network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs"</p>tag:status.intuitiveshipping.com,2005:Incident/103776872022-06-22T07:35:34-04:002022-06-22T07:35:34-04:00Delays in background tasks<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>07:35</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>07:12</var> EDT</small><br><strong>Monitoring</strong> - Additional resources have been provisioned to clear the backlog of background tasks. We're currently monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:33</var> EDT</small><br><strong>Identified</strong> - We are currently seeing a delay in background tasks being processed. We've provisioned additional resources to clear the backlog.<br /><br />This impacts webhooks, catalog syncing and dashboard record creation.</p>tag:status.intuitiveshipping.com,2005:Incident/100950552022-05-28T19:10:22-04:002022-05-28T19:10:22-04:00Automate Shipping Profiles<p><small>May <var data-var='date'>28</var>, <var data-var='time'>19:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the situation.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Monitoring</strong> - Automate Shipping Profiles is currently experiencing a backlog on our workers and as a result, some background operations are currently delayed.<br /><br />We've provisioned more resources to clear this backlog and are monitoring the situation.</p>tag:status.intuitiveshipping.com,2005:Incident/93155702022-02-14T18:43:31-05:002022-02-14T18:43:31-05:00Smart Boxing syncing issues<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:22</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:29</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:34</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:17</var> EST</small><br><strong>Investigating</strong> - We've identified an issue with Smart Boxing where background operations are delayed. We're working towards getting the service restored.</p>tag:status.intuitiveshipping.com,2005:Incident/87454222021-12-02T17:31:26-05:002021-12-02T17:31:26-05:00ShipStation rates not returning<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:31</var> EST</small><br><strong>Resolved</strong> - ShipStation has resolved the issue on their end. Rates are returning as normal.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:06</var> EST</small><br><strong>Investigating</strong> - We're seeing an increase in response errors associated with ShipStation.<br /><br />If you are solely relying on ShipStation to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders.<br /><br />https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system<br /><br />We are currently working directly with the ShipStation team to resolve the issue.</p>tag:status.intuitiveshipping.com,2005:Incident/86969772021-11-26T12:53:30-05:002021-11-26T12:53:30-05:00Increased Errors on FedEx<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Resolved</strong> - Response errors have subsided. <br />We will continue to monitor the FedEx responses and reopen the incident if necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>12:43</var> EST</small><br><strong>Update</strong> - At this time, response errors are reducing.<br /><br />We will continue to monitor the FedEx response traffic and keep you updated.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>11:14</var> EST</small><br><strong>Monitoring</strong> - We're seeing an increase in response errors associated with FedEx. <br /><br />If you are solely relying on FedEx to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders. <br /><br />https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system<br /><br />We'll continue to monitor the situation and update this status when there are changes.</p>tag:status.intuitiveshipping.com,2005:Incident/84578012021-11-10T20:24:30-05:002021-11-10T20:24:30-05:00UPS Ground Rating Impaired<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>20:24</var> EST</small><br><strong>Resolved</strong> - UPS appears to have resolved the issue on their end. Ground rates are now returning consistently.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:07</var> EST</small><br><strong>Monitoring</strong> - UPS is currently experiencing issues where Ground rates may not return. If you are solely using UPS Ground rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring UPS's progress in resolving the issue.</p>tag:status.intuitiveshipping.com,2005:Incident/84070712021-11-05T20:33:19-04:002021-11-05T20:33:19-04:00FedEx Rating Impaired<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>20:33</var> EDT</small><br><strong>Resolved</strong> - FedEx has restored stability to their rating service.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:27</var> EDT</small><br><strong>Monitoring</strong> - FedEx is currently experiencing issues with their rating servers. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring FedEx's progress in resolving the issue.</p>tag:status.intuitiveshipping.com,2005:Incident/84049582021-11-05T15:18:46-04:002021-11-05T15:18:46-04:00FedEx rating is down.<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>15:18</var> EDT</small><br><strong>Resolved</strong> - FedEx has restored their service.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor FedEx's progress towards a resolution.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Monitoring</strong> - FedEx is currently experiencing issues with their rating servers. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring FedEx's progress in resolving the issue.</p>tag:status.intuitiveshipping.com,2005:Incident/82387222021-10-15T15:29:54-04:002021-10-15T15:29:54-04:00Automate Shipping Profiles<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:29</var> EDT</small><br><strong>Resolved</strong> - The hardware upgrade is complete.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Update</strong> - We are continuing to upgrade the hardware for this application.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Update</strong> - We are currently performing a hardware upgrade to the application which may impact availability. We apologize for any inconvenience.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results. Services are beginning to come back online and performance has improved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:44</var> EDT</small><br><strong>Investigating</strong> - We are currently seeing issues regarding latency on Automate Shipping Profiles which are impacting the accessibility of the app. We're investigating the issue.</p>tag:status.intuitiveshipping.com,2005:Incident/79562132021-09-09T14:33:06-04:002021-09-09T14:33:06-04:00Automate Shipping Profiles delayed actions<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Identified</strong> - There is an increase in delayed actions on Automate Shipping Profiles. We're working to resolve this backlog.</p>tag:status.intuitiveshipping.com,2005:Incident/79458922021-09-08T10:26:30-04:002021-09-08T10:26:30-04:00In-app Support Form<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Identified</strong> - The support form located within the Intuitive Shipping app is currently down. Please email us directly at support@intuitiveshipping.com for any support related requests. We have identified the issue and are currently working to resolve it.</p>tag:status.intuitiveshipping.com,2005:Incident/76442752021-07-30T12:14:34-04:002021-07-30T12:14:34-04:00Intuitive Shipping Admin<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Identified</strong> - The Intuitive Shipping administrator interface is currently experience a service interruption. We're working to resolve this and should have service restored shortly.<br /><br />We apologize for the inconvenience.</p>