ShipStation: USPS Rating Timeouts

Incident Report for Intuitive Shipping

Resolved

This incident has been resolved.

Posted Aug 20, 2025 - 12:11 EDT

Update

We worked with ShipStation to develop a fix. USPS rates are now returning as expected.

Posted Aug 20, 2025 - 12:11 EDT

Update

ShipStation is continuing to work on a resolution. We are monitoring the situation.

Posted Aug 20, 2025 - 09:46 EDT

Monitoring

We are monitoring the situation.

Posted Jul 23, 2025 - 13:17 EDT

Investigating

ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase.

We are working with their team to get this issue resolved.

Posted Jul 23, 2025 - 13:16 EDT

This incident affected: Intuitive Shipping (Rating).