Resolved -
Canada Post has restored service and rates are now returning for merchants.
Aug 7, 16:02 EDT
Update -
Canada Post is still experiencing intermittent issues with their rating service.
If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.
Monitoring -
Canada Post has restored service and rates are now returning for merchants.
Aug 7, 11:56 EDT
Identified -
Canada Post has confirmed that they are currently performing maintenance, which is taking longer than expected. They do not have a firm ETA at this time but expect all affected services to be restored by 12:00 p.m. (noon) ET.
Aug 7, 09:14 EDT
Investigating -
Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.