All Systems Operational
Intuitive Shipping Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Rating ? Operational
SmartBoxing™ ? Operational
Intuitive Shipping Legacy Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Rating ? Operational
SmartBoxing™ ? Operational
Smart Boxing Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Rating ? Operational
SmartBoxing™ ? Operational
Automate Shipping Profiles Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - ShipStation has resolved the issue on their end. Rates are returning as normal.
Dec 2, 17:31 EST
Investigating - We're seeing an increase in response errors associated with ShipStation.

If you are solely relying on ShipStation to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders.

https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system

We are currently working directly with the ShipStation team to resolve the issue.
Dec 2, 17:06 EST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - Response errors have subsided.
We will continue to monitor the FedEx responses and reopen the incident if necessary.
Nov 26, 12:53 EST
Update - At this time, response errors are reducing.

We will continue to monitor the FedEx response traffic and keep you updated.
Nov 26, 12:43 EST
Monitoring - We're seeing an increase in response errors associated with FedEx.

If you are solely relying on FedEx to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders.

https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system

We'll continue to monitor the situation and update this status when there are changes.
Nov 26, 11:14 EST
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.