All Systems Operational

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Welcome to Intuitive Shipping's home for real-time and historical data on system performance.

Intuitive Shipping Operational
Admin Operational
Webhooks & Syncing Operational
Rating Operational
SmartBoxing™ Operational
Automate Shipping Profiles Operational
Admin Operational
Webhooks & Syncing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 9, 2026

No incidents reported today.

May 8, 2026
FedEx (new) Rating Impaired
Resolved - We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration.
May 8, 22:55 EDT
Update - The original issue has occurred, FedEx is aware of the issue and is working on a resolution.

If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.

https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
May 8, 16:16 EDT
Identified - We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds.

As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday.

The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur.

We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed.

For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.

https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
May 8, 09:46 EDT
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
Shopify Webhook Delays
Resolved - Shopify has noted that the incident is resolved.
Apr 28, 18:11 EDT
Monitoring - We are currently observing an ongoing issue with Shopify affecting webhook processing.
As a result, some merchants may experience delays in webhook deliveries.

We are actively monitoring the situation and will provide updates as more information becomes available while Shopify works toward a resolution.

Please see https://www.shopifystatus.com/ for updates from Shopify.
Apr 28, 11:55 EDT
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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