Update - Shopify has released the following recommendations to users:
"To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected."
All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.
Feb 20, 2026 - 12:29 EST
"To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected."
All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.
Feb 20, 2026 - 12:29 EST
Update - We are continuing to monitor for any further issues.
Feb 20, 2026 - 11:56 EST
Feb 20, 2026 - 11:56 EST
Monitoring - Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it.
Please see https://www.shopifystatus.com/incidents/100tx88c273m
Feb 20, 2026 - 11:55 EST
Please see https://www.shopifystatus.com/incidents/100tx88c273m
Feb 20, 2026 - 11:55 EST
Intuitive Shipping
Partial Outage
Admin
Operational
Webhooks & Syncing
Operational
Rating
Partial Outage
SmartBoxing™
Operational
Automate Shipping Profiles
Operational
Admin
Operational
Webhooks & Syncing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance