All Systems Operational
Intuitive Shipping App Operational
Admin Operational
Webhooks & Syncing Operational
Intuitive Shipping API Operational
Rates Operational
Smart Boxing Operational
Shopify API ? Operational
Automate Shipping Profiles Operational
Admin Operational
Webhooks & Syncing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019
Phone Support Interruption
Resolved - This incident has been resolved.
Dec 9, 11:40 EST
Investigating - Due to an issue with our service provider, we are unable to receive incoming phone calls at our support number (905-228-3555). We are currently working to resolve this.

If you require assistance in the meantime, please contact us through the form on our website: https://www.intuitiveshipping.com/contact/
Dec 9, 09:34 EST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Shopify Checkout
Resolved - This incident has been resolved.
Dec 4, 19:08 EST
Monitoring - Shopify is currently experiencing issues on their checkout at the shipping page.

We will update this incident when Shopify has resolved the issue.

https://status.shopify.com/incidents/rc42y9gn45sj
Dec 4, 17:30 EST
Dec 3, 2019

No incidents reported.

Dec 2, 2019
FedEx Service Interruption
Resolved - This incident has been resolved.
Dec 2, 18:25 EST
Update - We're continuing to monitor this issue while FedEx works to restore their service
Dec 2, 17:02 EST
Update - We are continuing to monitor for any further issues.
Dec 2, 14:18 EST
Update - We've implemented a temporary emergency patch to reduce the performance impact for shops utilizing the FedEx carrier service in their calculation flow.
Dec 2, 12:56 EST
Update - We're seeing high latency on shipping calculations for shops utilizing FedEx as a carrier. We highly recommend removing FedEx from your setup or temporarily switch to another carrier to ensure there is no interruption to your customers.

If you have any questions or require assistance, please reach out to us at https://www.help.intuitiveshipping.com/support/.
Dec 2, 12:42 EST
Monitoring - FedEx rating service is currently experiencing issues which is resulting in rates not being returned for some stores.

We recommend using an alternative carrier to ensure your customers are receiving rates at checkout.
Dec 2, 12:11 EST
FedEx Service Interruption
Resolved - FedEx service has been restored.
Dec 2, 11:51 EST
Monitoring - FedEx is aware of the issue and are currently working on a fix. We are continuing to monitor the situation.
Dec 2, 11:42 EST
Update - We are continuing to investigate this issue.
Dec 2, 11:35 EST
Investigating - We're currently seeing issues with the FedEx rating service timing out. We are reaching out to their technical support team for more information.

In the meantime, please select another carrier service to ensure rates are being returned to your customers.
Dec 2, 11:28 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Black Friday & Cyber Monday Preparations
Completed - The scheduled maintenance has been completed.
Nov 28, 12:54 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:31 EST
Scheduled - We want you to crush it this Black Friday and Cyber Monday, so we strongly encourage you to start preparing your store now.

https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/
Nov 25, 10:24 EST
Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

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