All Systems Operational
Intuitive Shipping Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Rating ? Operational
SmartBoxing™ ? Operational
Shopify API ? Operational
Smart Boxing Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Rating ? Operational
SmartBoxing™ ? Operational
Automate Shipping Profiles Operational
Admin ? Operational
Webhooks & Syncing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - USPS rating service appears to be coming back online now but continues to be spotty.

We're going to mark this incident as resolved, but we recommend keeping a backup carrier active for the next 6 hours to ensure a smooth checkout experience for your customers.
Oct 20, 01:08 EDT
Update - The USPS rating service appears to be restored. We will continue to monitor the service for any interruptions.

*** Edit *** Spoke too soon, USPS rating service continues to experience issues.
Oct 20, 00:08 EDT
Update - USPS is continuing to experience issues with its rating service.

If you haven't already, we recommend added a secondary carrier to your setup to ensure customers are able to complete their orders.
Oct 19, 23:15 EDT
Update - We are continuing to monitor the situation. Unfortunately, we don't have an ETA from USPS on when the service will be restored.

Please contact us if you require any assistance in creating a fallback carrier service until this issue is resolved.
Oct 19, 21:15 EDT
Update - ..
Oct 19, 20:10 EDT
Monitoring - USPS is currently experiencing issues with its rating service. This is resulting in USPS rates timing out or returning an error.

We're monitoring the situation and will update this incident once USPS has resolved the issue.

In the meantime, if you are only using USPS for rating, we recommend implementing a fallback carrier service so customers can continue to complete their purchases.

https://www.help.intuitiveshipping.com/article/create-a-live-rate-shipping-method/
Oct 19, 20:10 EDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 16:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 16:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 15:50 EDT
Investigating - We are currently seeing degraded performance for Automate Shipping Profiles syncing operations. We're investigating the cause of this issue.
Oct 14, 15:35 EDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.