Shopify API Latency High

Incident Report for Intuitive Shipping

Resolved

Shopify API latency has returned to normal levels.

Posted Oct 16, 2019 - 16:28 EDT

Update

Shopify has implemented a fix. We are continuing to monitor the Shopify API latency.

Posted Oct 16, 2019 - 16:25 EDT

Monitoring

Shopify is currently experiencing issues with their API services, which is resulting in high latency on some shipping requests.

We're monitoring the situation and will let you know once it has been resolved.

Posted Oct 16, 2019 - 16:16 EDT

This incident affected: Intuitive Shipping Legacy (Admin, Webhooks & Syncing, Rating).