Shopify API Issues

Incident Report for Intuitive Shipping

Resolved

Shopify's API is operational. We'll continue to monitor the situation and re-open the incident should the issue return.

Posted Nov 25, 2019 - 17:04 EST

Update

We're continuing to monitor Shopify's API calls for failures. The situation appears to be getting better, but we're still experiencing API call failures.

Posted Nov 25, 2019 - 16:31 EST

Update

For more information, please see Shopify's status page.
https://status.shopify.com/incidents/swtlt8fq6vww

Posted Nov 25, 2019 - 15:09 EST

Monitoring

Shopify's API is currently experiencing issues which is resulting in higher than normal latency, as well as some failures in operations. We're monitoring the situation and will update this when the issue is resolved.

Posted Nov 25, 2019 - 14:45 EST

This incident affected: Intuitive Shipping Legacy (Admin, Webhooks & Syncing, Rating, SmartBoxing™) and Automate Shipping Profiles (Admin, Webhooks & Syncing).