UPS rating impaired

Incident Report for Intuitive Shipping

Resolved

This incident has been resolved.

Posted Jul 25, 2024 - 15:40 EDT

Update

UPS rating service appears to be restored. We're continuing to monitor for any further issues.

Posted Jul 25, 2024 - 14:40 EDT

Monitoring

UPS is experiencing issues with their rating API that may result in rates not being returned. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase.

https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

Posted Jul 25, 2024 - 12:40 EDT

This incident affected: Intuitive Shipping (Rating).