Smart Boxing is experiencing rating issues

Incident Report for Intuitive Shipping

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 11:52 EDT

Monitoring

We have implemented a fix and are monitoring the system.

Posted Sep 20, 2022 - 11:50 EDT

Investigating

Smart Boxing is currently experiencing an issue where rates are failing to return for some users. We are investigating the issue.

In the meantime, we recommend implementing a fallback rate in Shopify so customers can continue to complete their purchases.

Posted Sep 20, 2022 - 11:37 EDT

This incident affected: Smart Boxing (Rating).