Shipping Profiles Not Syncing

Incident Report for Intuitive Shipping

Resolved

This incident has been resolved.

Posted Jun 03, 2020 - 20:37 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2020 - 20:26 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 03, 2020 - 20:03 EDT

Identified

Upon further investigation, we've identified the issue to be an unannounced change to Shopify's API handler. We're working to implement a fix.

Posted Jun 03, 2020 - 19:35 EDT

Investigating

We are investigating an issue with Shopify that's preventing the syncing of shipping profiles.

Posted Jun 03, 2020 - 18:07 EDT

This incident affected: Automate Shipping Profiles (Webhooks & Syncing).