UPS Rating Impaired

Incident Report for Intuitive Shipping

Resolved

UPS has restored service.

Posted Jun 11, 2026 - 19:23 EDT

Monitoring

We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants.

If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting

We will continue to monitor the situation as UPS restores full service.

Posted Jun 11, 2026 - 17:25 EDT

Investigating

UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue.

https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting

Posted Jun 11, 2026 - 16:45 EDT

This incident affected: Intuitive Shipping (Rating).